CASE STUDY
VOX is a modern technology company that truly wants to make a difference in the world. We embrace innovation and creativity and dare to think about change in terms of monumental paradigm shifts. Yet, it is our approach to creating this change that sets us apart.
Challenges
VOX was unable to get performance reports from its customers and bring in the ITIL processes in the organization to move toward more standardized, process-driven capabilities
Results
ServiceNow and Volteo Digital allowed VOX to begin centralizing the customer experience and bringing it together as a one portal named VOX Service Center
Real-time revenue assets monitoring powered by Volteo EDGE™ and ServiceNow
Volteo Digital helped VOX Network Solutions to implement the ServiceNow® Customer Service Management suite of products. The ServiceNow® CSM solution allowed VOX to Improve service operations and engage customers with digital workflows and solve customer problems by monitoring services to identify problems and notify them of any impact on their service.
VOX Network streamlines, centralizes and simplifies the customer support and service experience.
VOX branded it’s customer service portal as the VOX Service Center and launched it to their customer base and internal staff.
Additionally, Volteo Digital helped VOX to introduce and communicate, via their OCM practice, this change effectively and timely to more than 300 customers through a tailored end-user engagement strategy.

The results were immediate, as brand perception, customer loyalty, case resolution, and efficiency increased significantly.
Demo the solution that allowed VOX Network to improve service operations and engage customers with digital workflows and solve customer problems by monitoring services to identify problems and notify them of any impact on their service.
