Blog Layout
> Back to Browse our resources
ServiceNow San Diego Release Features
Miguel Rios
Jun 30, 2022

ServiceNow San Diego Release Features

Industry leading platforms, such as ServiceNow, help organizations capitalize on cutting-edge tools and innovations to aid in meeting the organization's I.T. goals. One of the biggest priorities to keeping a company’s technological edge, is updating their tools and platforms to ensure they are kept running smoothly.


ServiceNow releases two updates per year and each of these updates includes new or enhanced functionality. While these updates are necessary to keeping the platform current (and the organization able to capitalize on new functionality), having a partner well versed in facilitating these upgrades, and partnering with the organization for regression testing, ensures the upgrades go smoothly with little to no service interruption.


During the most current release, ServiceNow presents its most recent version SAN DIEGO, which allows greater empowerment to organizations through the delivery of digital workflows.


New UI Next Experience


One of the biggest changes in the San Diego release is the Next Experience User Interface. The new interface is now transformed into a next-generation, intuitive and personalized experience to boost productivity, improve engagement, and gain first-hand insights on the Now Platform.


Next Experience unified navigation delivers the necessary tools to navigate between the most used elements in your instance, displayed in a panel while you can also set preferences for different notifications. Solve problems faster since everything you need will now be in one place, thus improving your productivity. You will simplify the way you work with your teams by offering them information and resources based on the context, thus offering them attractive experiences and working intelligently and quickly, improving the efficiency of work teams. Excellence in this technology will translate into a better experience, efficiency and productivity for your organization.

 

Enhanced UI Builder


The ServiceNow UI Builder app is a non-code capable web UI builder, typically used to create pages for configurable workspaces and portals generated by App Engine Studio, or custom web experiences with Next Experience Components and custom web components. UI Builder was improved and updated in the San Diego release.


 UI Builder highlights being enhanced by the San Diego release include:

·     Repeat a component or multiple components using repeaters.

·     Use a wide range of functions and logical operands to configure components.

·     Use the low-code JSON editor to configure component properties.

·     Opt for a new, better-performing layout system to set up CSS Flexbox or Grid layouts without editing code.

·     Customize the style of the components without changing the CSS code.

 

New and improved Platform components


You'll be able to create enhanced user interface experiences with a pre-built base system or custom components. Among the most notable improvements are:

·     Use common web component patterns and principles, such as a JavaScript framework, immutable data, and simple action handlers.

·     Reuse components across multiple user interfaces to create a cohesive experience for your end users.

Learn more about the new and improved components in the San Diego update in these release notes (Next Experience Components release notes (servicenow.com)

 

These are just some of the most outstanding updates, and some of the examples of how digital interconnection can be enhanced in your organization with the San Diego update in ServiceNow, but without a doubt there are more that we could not summarize in a few paragraphs.

Contact us for a live demo of the platform from the ServiceNow Partner of interconnected companies and learn about the changes first-hand with our team of experts by scheduling a demo.

 


INNOVATE WITH US

At Volteo Digital, we carry out a traditional Hackathon with each update release, the main rules of which are to develop an innovative solution that solves a real problem and that some of the San Diego improvements are used for it. On this occasion, 3 applications were developed that solve different workflows: Different and innovative solutions to request a taxi, smart tracking with emergency detection for ambulances, and a new way of tracking and ensuring booking in hotel segments.


Learn more about these proposals, as well as the final evaluations and Volteo's Digital participation on Hackathon San Diego 2022.


CONTACT US

We carefully designed a ServiceNow San Diego release's digital Hackathon to keep our minds creative and in search of solutions. Learn about the Center of Excellence: Hackathon Days


Check out the next release of ServiceNow Tokyo's latest and greatest features here. 


Insights from Volteo Digital

The Power of Community

By Volteo Digital • 08 Apr, 2024
Since childhood, the desire to be part of a community, to find that sense of belonging and experience harmony and balance, has been a fundamental human need. We search for this feeling in various places - with our family, friends, school, and beyond. I didn't truly appreciate the significance of this until I embarked on my career in public relations. When I first joined the team at Volteo Digital, I was tasked with understanding what it takes to build a strong community. It was a challenge initially, but as my aspiration to be a leader and friend within the company grew, I stumbled upon Charles H. Vogl's compelling book The Art of Community. This book made me reflect deeply on our membership community and its profound implications. What I've learned has shown me the value of meaningful connections. These connections transform our lives by allowing us to share ideas, engage in activities, and celebrate successes.

ServiceNow Field Service Management: Exploring a practical use case in Manufacturing

By Volteo DIgital • 21 Mar, 2024
In the realm of industrial machinery, the installation of large, manufactured equipment at customer locations poses unique challenges that require seamless coordination, real-time visibility, and proactive service delivery, and it is often an area that many companies need help with. With the deployment of ServiceNow Field Service Management (FSM), field service operations can be transformed from legacy processes and systems, email, and spreadsheets into streamlined workflows that elevate the customer experience and improve operational efficiencies. Enhanced Coordination and Scheduling: With ServiceNow FSM, companies gain access to advanced scheduling capabilities that enable optimized resource allocation and efficient task assignment. By automating scheduling workflows and dynamically adjusting appointments based on technician availability and customer preferences, manufacturing companies can ensure timely and coordinated installations, reducing downtime and enhancing customer satisfaction. Improved Technician Productivity: Large equipment installations often require specialized expertise and technical skills. ServiceNow FSM equips technicians with mobile access to critical information, enabling them to access installation manuals, schematics, and troubleshooting guides on the go. Moreover, the platform's intuitive interface and built-in collaboration tools empower technicians to communicate seamlessly with peers and escalate issues as needed, resulting in faster problem resolution and improved field productivity. Proactive Maintenance and Support: Once the installation is complete, proactive maintenance and ongoing support become crucial for ensuring the optimal performance of the equipment. ServiceNow FSM offers predictive analytics capabilities that enable solutions to anticipate maintenance needs, schedule preventive tasks, and address potential issues before they escalate. By implementing proactive maintenance strategies, companies can minimize equipment downtime, extend asset lifespan, and enhance customer satisfaction by ensuring uninterrupted operations. Comprehensive Data Insights: ServiceNow FSM provides comprehensive data insights that enable informed decision-making and continuous improvement. Centralizing data from field operations, customer interactions, and equipment performance into a single platform allows companies to identify trends, analyze service metrics, and optimize their processes for greater efficiency and effectiveness. Moreover, customizable reporting dashboards and KPI tracking capabilities demonstrate value to customers and stakeholders, driving transparency and accountability across the organization. Seamless Integration and Scalability: As manufacturing companies expand their operations, scalability and interoperability become critical considerations. ServiceNow FSM offers seamless integration with existing IT systems and enterprise applications, allowing the company to leverage its investment in technology infrastructure while extending the capabilities of its field service management platform. Whether integrating with ERP systems for inventory management or CRM platforms for customer engagement, ServiceNow FSM provides a flexible and scalable solution that evolves with the business's needs.

Unveiling the Power of ServiceNow's Industry-Specific Solutions

By Volteo Digital • 06 Mar, 2024
In today's digitally driven world, industries are constantly evolving, each with its unique set of challenges and demands. ServiceNow, a leader in cloud-based service management solutions, understands the diverse needs of different sectors and has developed industry-specific solutions to address them effectively. From Public Sector to Retail Operations, Healthcare and Life sciences, and Financial Services, ServiceNow's tailored solutions are transforming industries and driving innovation. Let's delve into the benefits of ServiceNow's industry-specific solutions: 1. Public Sector Digital Services: The public sector faces increasing pressure to deliver efficient, citizen-centric services while maintaining transparency and compliance. ServiceNow's Public Sector Digital Services solution empowers government agencies to streamline service delivery, enhance citizen engagement, and improve operational efficiency. Key benefits include: Citizen Experience: ServiceNow enables seamless, digital interactions between citizens and government agencies through self-service portals, automated workflows, and omnichannel support. Process Efficiency: By automating routine tasks, workflows, and approvals, ServiceNow helps government agencies streamline service delivery processes, reduce manual errors, and improve productivity. Transparency and Accountability: ServiceNow's reporting and analytics capabilities provide real-time insights into service performance, enabling government agencies to track key metrics, identify areas for improvement, and demonstrate accountability to citizens. 2. Retail Operations: In the highly competitive retail industry, delivering exceptional customer experiences and optimizing operations are paramount. ServiceNow's Retail Operations solution empowers retailers to enhance customer satisfaction, streamline operations, and drive revenue growth. Key benefits include: Omnichannel Experience: ServiceNow enables retailers to deliver personalized and consistent customer experiences across various touchpoints, including stores, websites, mobile apps, and social media platforms. Inventory Management: ServiceNow's inventory management capabilities help retailers optimize inventory levels, reduce stockouts, and improve order fulfillment processes, ensuring a seamless shopping experience for customers. Employee Productivity: By automating manual tasks and providing self-service capabilities for employees, ServiceNow enhances productivity, collaboration, and engagement among retail staff, enabling them to focus on delivering exceptional service to customers. 3. Health Care and Life Sciences: In the healthcare and life sciences sector, delivering high-quality patient care, ensuring regulatory compliance, and driving operational efficiency are top priorities. ServiceNow's Healthcare and Life Sciences solution empowers healthcare providers, pharmaceutical companies, and medical device manufacturers to transform service delivery and improve patient outcomes. Key benefits include: Patient-Centric Care: ServiceNow enables healthcare providers to deliver personalized and coordinated care experiences across the continuum of care, improving patient satisfaction and health outcomes. Regulatory Compliance: ServiceNow helps healthcare organizations ensure compliance with industry regulations, such as HIPAA and GDPR, by automating compliance monitoring, audit trails, and incident management processes. Operational Excellence: ServiceNow's IT service management (ITSM) capabilities help healthcare organizations streamline IT operations, optimize infrastructure, and reduce downtime, enabling them to focus on delivering quality care to patients. 4. Financial Services: In the fast-paced world of financial services, delivering secure, personalized, and compliant services is essential for building customer trust and loyalty. ServiceNow's Financial Services solution enables banks, insurance companies, and financial institutions to streamline service delivery, enhance regulatory compliance, and mitigate risks. Key benefits include: Customer Engagement: ServiceNow helps financial services firms deliver personalized and proactive customer experiences through self-service portals, proactive notifications, and automated service workflows. Risk Management: ServiceNow enables financial institutions to identify, assess, and mitigate operational, regulatory, and cybersecurity risks through robust risk management processes, incident response workflows, and audit trails. Compliance Assurance: ServiceNow automates compliance monitoring, reporting, and remediation processes, helping financial services firms ensure adherence to industry regulations, such as GDPR, CCPA, and PCI DSS.
Watch more
Share by: