NOW ASSIST
Volteo Digital is a verified ServiceNow Managed Services Partner
Volteo Digital is a verified ServiceNow Managed Services Partner
Address customer needs quickly and proactively with a ServiceNow CSM Partner of Choice
NOW ASSIST
TO THE RESCUE!
Meet with our Now Assist rescue team in a 30-min free assessment to talk about your ServiceNow priorities.
Managed Services for ServiceNow: NOW Assist
What is Managed Services: NOW Assist
NOW Assist from Volteo Digital is a subscription-based, fully managed service solution that includes ServiceNow® platform enhancements and upgrades.
Why Managed Services: NOW Assist for ServiceNow?
Volteo Digital - The ServiceNow
Customer and
Business Workflows Leader
ServiceNow Practice Credentials:
One of 10 US-based Services, Sales, Tech., and Training ServiceNow Elite partners.
Customer & Creator Workflows Expert designation.
4.93/5
Top 5 WW CSAT reputation.
Industry/Ecosystem Recognition:
Preferred ServiceNow Consulting and Implementation Partner.
2022 America’s Fastest-Growing Private Companies.
Largest ServiceNow Pure-play Center of Excellence in the ecosystem.
Only Authorized Talent Placement Partner in the ServiceNow Partner Ecosystem Worldwide.
ServiceNow Practice Credentials
One of 10 US-based Services, Sales, Tech., and Training ServiceNow Elite partners.
ServiceNow Customer & Creator Workflows Expert designation.
4.83/5
Top 5 Customer Satisfaction Rating Worldwide as measured by ServiceNow.
Industry/Ecosystem Recognition
Preferred ServiceNow Consulting and Implementation Partner.
2022 America’s Fastest-Growing Private Companies.
Largest ServiceNow Pure-play Center of Excellence in the ecosystem.
Appointed as ServiceNow Official Talent Placement Partner Worldwide
ServiceNow Practice Credentials
One of 10 US-based Services, Sales, Tech., and Training ServiceNow Elite partners.
ServiceNow Customer & Creator Workflows Expert designation.
4.91/5
Top 5 Customer Satisfaction Rating Worldwide as measured by ServiceNow.
Industry/Ecosystem Recognition
Preferred ServiceNow Consulting and Implementation Partner.
2022 America’s Fastest-Growing Private Companies.
Largest ServiceNow Pure-play Center of Excellence: Education pm and Community Hub in the ecosystem.
Appointed as ServiceNow Official Talent Placement Partner Worldwide
Our Industry Leading ServiceNow CSM Implementation Methodology
How can Now Assist help you?
If you are an
IT Director or VP of Technology & Innovation
- Improve the Customer and Employee experience by improving your ServiceNow platform
- Avoid the need to go through long hiring cycle to find and hire ServiceNow qualified talent
- Maximize your investment and get the most out of your ServiceNow instance
If your are a
ServiceNow Platform Owner
- Manage and reduce backlog of business needs from end-user departments to implement in the platform and improve customer or employee experience.
- Deal with Platform Administrative tasks and ability to support the level of enhancement requests in a flexible, tailored, and timely fashion.
If you are an
IT Director or VP of Technology & Innovation
- Improve the Customer and Employee experience by improving your ServiceNow platform
- Avoid the need to go through long hiring cycle to find and hire ServiceNow qualified talent
- Maximize your investment and get the most out of your ServicenNow instance
If your are a
ServiceNow Platform Owner
- Manage and reduce backlog of business needs from end-user departments to implement in the platform and improve customer or employee experience.
- Deal with Platform Administrative tasks and ability to support the level of enhancement requests in a flexible, tailored, and timely fashion.
TAILORED SUBSCRIPTION MODEL
Why companies need Managed Services: NOW Assist to manage their NOW platform?
How does the Now Assist subscription work?
Subscription Kickoff
Service model tailored to your platform administration needs
Backlog Assessment
Have a 30-minute free backlog assessment with a Now Assist counselor
What's Included on Now Assist
ServiceNow Platform Maintenance
Ongoing ServiceNow platform administration, so you’re always up to date.
ServiceNow Platform Enhancements
Platform development to continuously improve and respond to the backlog, increasing delivery speed.
Access to our ServiceNow certified team
Solution-oriented service from our expert Technical Consultants.
Subscription Renewal
One standard, predictable rate for a predetermined amount of monthly hours.
Subscription Kickoff
Service model tailored to your platform administration needs
Backlog Assessment
Have a 30-minute free backlog assessment with a Now Assist counselor
What you get with Now Assist
ServiceNow Platform Maintenance
Ongoing ServiceNow platform administration, so you’re always up to date.
ServiceNow Platform Enhancements
Platform development to continuously improve and respond to the backlog, increasing delivery speed.
Access to our ServiceNow certified team
Solution-oriented service from our expert Technical Consultants.
BENEFITS
What can you accomplish with Now Assist?
What can you accomplish with Now Assist?
Backlog Reduction
Platform development to continuously improve and respond to the backlog, increasing delivery speed.
Platform Maintenance & Support
Ongoing ServiceNow platform administration and enhancements, so you’re always up to date.
CUSTOMER SUCCESS
Customers have seen powerful results by leveraging NOW Assist for the NOW platform® administration
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85%
Cases resolved before they ever go to into service injury
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75%
Productivity increase of backlog attainment
50%
Reduction in support case volume
$500k
Estimated annual savings
3X
ROI within 12 months
75%
Productivity increase of backlog attainment
50%
Reduction in support case volume
$500k
Estimated annual savings
3X
ROI within 12 months
Frequently Asked Questions
-
Why do I need Now Assist?
As you begin to expand your ServiceNow investment, you may begin to feel the pressure of additional support needs as you begin modernizing.
In addition, meeting and keeping up with growing demand could become very challenging.
-
Why do we need a partner like Volteo Digital?
Ongoing ServiceNow platform administration, so you’re always up to date.
-
The backlog I have are mostly ideas only now, I cannot give work to a developer yet
Now Assist includes roles such as Business Process Consultant or Architect, we can bring them in as needed, and help you define the right solutions and how these solutions fit into your existing process and Architecture.
-
We have several products installed (like CSM, ITOM), do I need to contract Now Assist for each Product Line?
Now Assist is a flexible offering. We assign the talent as needed for your backlog topics or Products.
-
Can Now Assist help me to starting using ServiceNow for other departments, like HR?
Expanding the platform usually requires new subscriptions. It also usually requires a review of current and future processes to make sure the platform is configured to the needs. We consider that a project and we’ll happy to start one with you!
Frequently Asked Questions
-
Why do I need Now Assist?
As you begin to expand your ServiceNow investment, you may begin to feel the pressure of additional support needs as you begin modernizing.
In addition, meeting and keeping up with growing demand could become very challenging.
-
Why do we need a partner like Volteo Digital?
Ongoing ServiceNow platform administration, so you’re always up to date.
-
The backlog I have are mostly ideas only now, I cannot give work to a developer yet
Now Assist includes roles such as Business Process Consultant or Architect, we can bring them in as needed, and help you define the right solutions and how these solutions fit into your existing process and Architecture.
-
We have several products installed (like CSM, ITOM), do I need to contract Now Assist for each Product Line?
Now Assist is a flexible offering. We assign the talent as needed for your backlog topics or Products.
-
Can Now Assist help me to starting using ServiceNow for other departments, like HR?
Expanding the platform usually requires new subscriptions. It also usually requires a review of current and future processes to make sure the platform is configured to the needs. We consider that a project and we’ll happy to start one with you!
