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CONFIGURATION MANAGEMENT DATABASE

Start your Configuration Management Journey like a pro with Volteo Digital

Get the most out of your ServiceNow CSM Customer Service Management

We help you with the right process to begin your configuration management journey and improve it.

Deliver better experiences with Customer Service Management

Deliver better experiences with Customer Service Management

CSM helps you solve customer problems by bringing front, middle, and back offices together,  proactively addressing customer issues, and enabling more self-service through automation. The results: increased customer satisfaction and reduced case volume and costs.

Why Implement ServiceNow
Customer Service Management with Volteo Digital?

Why Volteo Digital for your ServiceNow Customer Service Management Implementation?

ServiceNow Practice Credentials:

One of 10 US-based Services, Sales, Tech., and Training ServiceNow Elite partners.

ServiceNow Customer & Creator Workflows Expert designation.

4.93/5

Top 5 Customer Satisfaction Rating Worldwide as measured by ServiceNow.

Industry/Ecosystem Recognition:

Preferred ServiceNow Consulting and Implementation Partner.

2022 America’s Fastest-Growing Private Companies.

Largest ServiceNow Pure-play Center of Excellence in the ecosystem.

Only Authorized Talent Placement Partner in the ServiceNow Partner Ecosystem Worldwide.

ServiceNow Practice Credentials

One of 10 US-based Services, Sales, Tech., and Training ServiceNow Elite partners.

ServiceNow Customer & Creator Workflows Expert designation.

4.91/5

Top 5 Customer Satisfaction Rating Worldwide as measured by ServiceNow.

Industry/Ecosystem Recognition

Preferred ServiceNow Consulting and Implementation Partner.

2022 America’s Fastest-Growing Private Companies.

Largest ServiceNow Pure-play Center of Excellence in the ecosystem.

Appointed as ServiceNow Official Talent Placement Partner Worldwide

ServiceNow Practice Credentials

One of 10 US-based Services, Sales, Tech., and Training ServiceNow Elite partners.

ServiceNow Customer & Creator Workflows Expert designation.

4.93/5

Top 5 Customer Satisfaction Rating Worldwide as measured by ServiceNow.

Industry/Ecosystem Recognition

Preferred ServiceNow Consulting and Implementation Partner.

2022 America’s Fastest-Growing Private Companies.

Largest ServiceNow Pure-play Center of Excellence: Education pm and Community Hub in the ecosystem.

Appointed as ServiceNow Official Talent Placement Partner Worldwide

What is ServiceNow CSM?

Companies are transforming the Customer Experience with the power of CSM

Companies are transforming the Customer Experience with the power of CSM

Customer Service Portal

Deliver answers anytime with an out-of-the-box customer service portal that offers a customizable online service experience for your customers.

Address Customer Issues

Gain real-time visibility into the health of customers’ products and services and deliver automated solutions to common issues from any web or mobile web site.

Optimize field service

Manage location-based work efficiently

and safely. Schedule the right people and equipment to complete work, and proactively fix issues with real-time IoT data.

Our Industry Leading ServiceNow CSM Implementation Methodology

Correct SCOPING of Configuration Management

Products

Services

Service Assets

Processes

Day-To-Day Configuration Management

Identify

Control

Record

State

Audit

TAILORED IMPLEMENTATION METHODOLOGY

Our Industry Leading ServiceNow CSM Implementation Methodology

Our Industry Leading ServiceNow CSM Implementation Methodology

1 WEEK

Identify

Align to your business objectives and help you identify business outcomes and solution design.

2-3 MONTHS

Build & Launch

Implement smart solutions to solve business problems and improve your customer's journey.

3-6 MONTHS

Adopt

Drive user adoption, ensure value realization and assess the business impact.

ONGOING

Manage & Support

Inherit ServiceNow best practices for development, maintenance and platform enhancements.

1 WEEK

Identify

Identify business outcomes and solution design aligned to your business objectives.

2-3 MONTHS

Build & Launch

Implement smart solutions to solve business problems and improve your customer's journey.

3-6 MONTHS

Adopt

Drive user adoption, ensure value realization and assess the business impact.

ONGOING

Manage & Support

Inherit ServiceNow best practices to development, maintenance and platform enhancements.

Process Highlights

ADVISORY, ADOPTION AND SUPPORT

Services and Solutions

Services and Solutions

Digital Transformation Roadmap Workshop

Design a long-term strategy and smart solutions with an actionable roadmap.

>

ServiceNow Implementation

Accelerate your business success by implementing leading-edge technology.

>

ServiceNow
Adoption: Now Adopt

Drive user adoption, organizational change management, and support.

>

Managed Services:

Now Assist

Support routine administrative tasks, maintain and enhance your ServiceNow applications.

>

Digital Transformation Roadmap Workshop

Design a long-term strategy and smart solutions with an actionable roadmap.

>

ServiceNow Implementation

Accelerate your business success by implementing leading-edge technology.

>

ServiceNow
Adoption: Now Adopt

Drive user adoption, organizational change management, and support.

>

Managed Services:

Now Assist

Support routine administrative tasks, maintain and enhance your ServiceNow applications.

>

ServiceNow Center
Of Excellence

A ServiceNow Education and Global Community Hub, to support our customers.

>

ServiceNow Authorized Training Partner

We deliver industry standard education programs for the ServiceNow platform.

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ServiceNow Custom
App Development

Solve complex business issues by developing Custom Apps in the ServiceNow Platform®.

>

Edge Intelligence/ Internet of Things

Implementers of ServiceNow® + IoT/Cloud computing/AI/ML innovative solutions.

>

ServiceNow Center
Of Excellence

A ServiceNow Education and Global Community Hub, to support our customers.

>

ServiceNow Authorized Training Partner

We deliver industry standard education programs for the ServiceNow platform.

>

ServiceNow Custom
App Development

Solve complex business issues by developing Custom Apps in the ServiceNow Platform®.

>

Edge Intelligence/ Internet of Things

Implementers of ServiceNow® + IoT/Cloud computing/AI/ML innovative solutions.

>

What makes us a unique partner in your ServiceNow CSM journey

What makes us a unique partner in your ServiceNow CSM journey

Now platform most innovative

Digital natives developing ServiceNow® + IoT/Cloud computing/AI/ML innovative solutions don’t have a platform.

Unbeatable Now platform expertise

As early entrants to the CSM/FSM ServiceNow space, we have unparalleled experience building customer value.

We help you identify and solve business challenges

We help identify your business problems and engineer smart solutions to solve them quickly.

Configuration Management: WHO DOES WHAT?

Process Owner

Owns and maintains

the Configuration Management process

Configuration Manager

Executes the process and maintains governance

CMDB Admin

Configures the CMDB and executes Change requests

CI Analyst

Updates and maintains CI classes (SME)

VOX networks streamlines, centralizes and simplifies the customer support and service experience

VOX networks streamlines, centralizes and simplifies the customer support and service experience

See our Customer Success Stories to learn how we partnered with them to accelerate their journey to service excellence through digital transformation.

READ FULL CASE STUDY
CUSTOMER SUCCESS

Keller ISD

Keller Independent School District streamlines CSM and creates a digital point of difference for students and employees.

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CUSTOMER SUCCESS

Verra Mobility

Verra Mobility automates customer experience and vendor services while achieving intelligent monitoring of revenue generating assets.

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eBOOK

The road to transforming the customer service experience

Evolving your customer journeys to the next normal by investing in great outcomes for customers and employees.

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Rate your CMDB Maturity and WIN!

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Begin your transformation today

Customer Success Stories

Start your journey to digital success

Connect with a ServiceNow expert

Solving the industry's toughest challenges